Within 6 months of starting work, Annabelle Drumm was Head Trainer at the top Apple computer dealer in New Zealand. She was responsible for the creation of more than thirty courses, a team of trainers and flying between cities, serving clients that included Saatchi & Saatchi, Air New Zealand, Nokia and the BNZ. Starting in reception, she got the promotion by learning faster than anyone else in the room. Demand for her time from C+ suite executives for one on one training continued to grow, along with her reputation. She understood something that most trainers miss: the goal is never to teach software. It’s to make a person feel capable.
That insight, that confidence and capability are inseparable. It’s run through everything she has done in the four decades since.

